Above all we thank you for your patience, understanding and honesty. If there’s anything you might need, please let us know. Let’s start with the FAQs then, shall we?
Note: All of the timelines below are set on the conservative side, so don’t worry, most of it will be much much faster. Wohooo!
HOW DOES LAMPLANET WORK?
Lamplanet is an online and very unique ecommerce store. All products are sold on a limited basis. After you buy one of our custom products, we ship it directly to you on a first come first served basis.
You'll see a stock bar under each product which will reference how much stock is left in real time, don't take it lightly...cause it isn't unusual at all for our Lamplanets to run out. So make sure you grab them while it's there cause as much as we'd love to, we won't be able to do much, other than appreciating you while you wait for the amazing product to be available again.
HOW DO I SET UP MY AMAZING 3D LAMPS?
This is really too easy, but we figured you'd love it, so here it is:
- Take the acrylic plate & put it into warm water to remove the protection paper.
- Insert the acrylic plate into the base & connect it to the power source.
- Do not touch the acrylic plate surface to avoid fingerprints, which may affect the 3D illusion.
- Turn that baby on!
- Press on & off button to toggle between the different light color options.
I PLACED AN ORDER BUT DIDN'T GET ANY ORDER CONFIRMATION EMAIL?
Kindly check your SPAM folder. If it's not there, you might have entered the wrong email or anything weird must have happened...hit us up and we'll fix it in no time.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We take all major credit/debit cards. Visa, Mastercard, American Express and Discover. Sometimes (when they are not annoying us with limitations) we might enable PayPal.
IS MY CREDIT CARD INFORMATION SECURE?
Absolutely. Lamplanet uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.
DO YOU HAVE A QUALITY/REFUND GUARANTEE?
Yes! Here at Lamplanet your complete satisfaction with your purchase is our top priority. If your products are flawed in any way, we'll reprint/reship it for you, free of charge. Read more about our returns and refund policy here.
WHAT KIND OF QUALITY DOES LAMPLANET OFFER?
We always rigorously vet and test all our products to make sure that they fulfil all expectations. Check all the customer reviews and happy testimonials by yourself and see.
Our manufacturers are truly the best of the best and we always work with them side by side to ensure that there's not a single decrease in quality ever. Top quality, customer satisfaction and top support is what we strive for daily.
Check our reviews to see what our customers are saying about us and our products.
I LOVE YOUR PRODUCTS BUT RIGHT NOW I CAN'T AFFORD IT. HOW CAN I GET IT FOR FREE?
We are known to do multiple giveaways on social media. Like us on FB, follow us on Twitter, on Pinterest and Instagram to increase your chances ten fold...since we appreciate our most raving fans with exactly that, free products and social contests that you love!
WHEN WILL YOU FULFIL MY ITEMS?
- Fulfilment is not the same as shipping. Fulfilment refers to the period for processing orders from available stock and/or by manufacturing them depending on the product type as explained in next points.
- All items are subject to the fulfilment process before they are shipped.
- The date and time of fulfilment is clearly defined by the timer shown on the product page
- The fulfilment period varies depending on the product type.
- 3D lamps have a fulfilment period of 7 days after the timer is over since we produce them based on its demand and in bulk so we can offer you the most inexpensive price possible.
- All other lamps have a fulfilment period of 1 day after the timer is over (allow until Monday if timer is over on a weekend).
WHEN WILL YOU SHIP MY ITEMS?
- All items are shipped right after the fulfilment period is over.
- We will notify you by email when your items have been shipped (email will say: Shipping confirmation for order [number here]).
WHAT ABOUT TRACKING NUMBERS?
- Due to the inconsistent carrier processing times, please allow up to 7 days after shipment for tracking info to be sent to you and an additional 72 hours for the tracking link to display tracking information.
- If after that time, for some rare reason it was not sent, please let us know and we’ll send it over (email [email protected]).
WHEN WILL I RECEIVE MY ITEMS?
- After getting the Shipping Confirmation email, please allow up to 4 weeks delivery time (normally for US and UK orders it tends to be 5-20 days).
- The above mentioned timelines may be a little longer for international delivery. Please allow 2 additional weeks to be on the safe side.
- In rare occasions these estimates might be a little longer due to shipping carrier* delays or customs retention*.
*Since those situations are out of our control they fall out of our shipping policy. You understand that our policies must be clear cause not every customer is as cool and chill out as you are, right? But be assured that we will always support you ALL THE WAY, no matter what. Just in case you’re wondering if we are some emotionless policy blinded corporation, cause we are not.
WHERE ARE MY ITEMS COMING FROM?
- Although our main fulfilment house is located in USA, some of our Lamplanets are located in other countries since our partner manufacturers are all over the world: Australia, Germany, United Kingdom and China among others.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
- For logistical and packaging reasons, each Lamplanet will be sent in its own package and might arrive on different dates, even if purchased under the same order.
WHAT ABOUT REFUNDS AND CANCELLATIONS?
- Orders can be modified or canceled within 24 hours of purchase.
- Please be advised that once your item has been shipped, your order cannot be modified or cancelled.
- You are protected by our “Total Satisfaction and 100% Money Back Guarantee” for a full 60 days period after your purchase (this applies to product quality, shipping delays beyond our policy and anything else we might think is reasonably acceptable to make you very very happy!).
- Errors made by customers when providing shipping details on their order(s) and missed parcel deliveries are excluded from the refunds policy, but be assured we’ll find a solution together to make it right for you in case it happens, cause we live hectic lives and nobody is perfect, right?
Please keep all this in mind when receiving deliveries. And again, please be understanding and cool with us as we are with you. Let’s make this a great experience for all of us!
If you have any other questions, please contact us here and we will do our super-best to help you out.
To Your Luminous Satisfaction,