Above all, we thank you for your patience, understanding, and honesty. If there’s anything you might need, please let us know. Let’s start with the FAQs then, shall we?
Note: All of the timelines below are set on the conservative side, so don’t worry, most of it will be much much faster. Wohooo!
HOW CAN I CONTACT LAMPLANET?
Please see all available options to contact us at our Customer Service Info page.
HOW DOES LAMPLANET WORK?
Lamplanet is an online and very unique e-commerce store. We design your passion around lamps. We build more than just lamps. We build something that makes you, YOU, into a special, stylish and contemporary lighting/decor. All products are sold on a limited basis. After you buy one of our custom products, we ship it directly to you on a first come first served basis.
You'll see a stock bar under each product which will reference how much stock is left in real time, don't take it lightly...cause it isn't unusual at all for our Lamplanets to run out. So make sure you grab them while it's there cause as much as we'd love to, we won't be able to do much, other than appreciating you while you wait for the amazing product to be available again.
Some of our 3D Lamps are fulfilled in batches to provide you with the best pricing possible and the greatest amount of amazing 3D Lamp designs. Read more about our shipping policy in questions further below this page.
HOW DO I SET UP MY AMAZING 3D LAMPS?
Here is a step by step video tutorial on how to set up your 3D lamps.
Or if you can't open the video, you can follow the below steps as well:
- Take the acrylic plate & soak it in warm water until the protection paper comes off easily.
- Insert the acrylic plate into the base & connect it to the power source.
- Do not touch the acrylic plate surface to avoid fingerprints, which may affect the 3D illusion.
- Turn that baby on!
- Press the little button to toggle between the different light color options.
HOW DO I SET UP MY SUPERB ACTION FIGURE LAMPS?
Here is a step by step video tutorial on how to set up your action figure lamp.
I PLACED AN ORDER BUT DIDN'T GET ANY ORDER CONFIRMATION EMAIL?
Kindly check your SPAM folder. If it's not there, you might have entered the wrong email or anything weird must have happened...hit us up and we'll fix it in no time.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We take all major credit/debit cards. Visa, Mastercard, American Express and Discover. Sometimes (when they are not annoying us with limitations) we might enable PayPal.
IS MY CREDIT CARD INFORMATION SECURE?
Absolutely. Lamplanet uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.
DO YOU HAVE A QUALITY/REFUND GUARANTEE?
Yes! Here at Lamplanet your complete satisfaction with your purchase is our top priority. If your products are flawed in any way, we'll reprint/reship it for you, free of charge. Read more about our returns and refund policy here.
WHAT KIND OF QUALITY DOES LAMPLANET OFFER?
We always rigorously vet and test all our products to make sure that they fulfil all expectations. Check all the customer reviews and happy testimonials by yourself and see.
Our manufacturers are truly the best of the best and we always work with them side by side to ensure that there's not a single decrease in quality ever. Top quality, customer satisfaction and top support is what we strive for daily.
Check our reviews to see what our customers are saying about us and our products.
Of course, we are not saying we don't make mistakes. Like maybe sending you the wrong item or even an extra one "by mistake" ;). Or some Murphy's Law event or stock shortage at any of the steps in the production change messes with our production times.
Shipping carriers and customs also do also mess up with our delivery times sometimes...just as yours. Or they lose our shipments or they beat up our beautiful packaging. And sometimes they even break your beautiful Lamplanet flying your way.
But nothing of that can stop us from delivering your Lamplanet - if we have to replace it on us, we'll do, but YOU and YOUR Lamplanet will be united #LamplanetiansUnite
I LOVE YOUR PRODUCTS BUT RIGHT NOW I CAN'T AFFORD IT. HOW CAN I GET IT FOR FREE?
We are known to do multiple giveaways on social media. Like us on FB, follow us on Twitter, on Pinterest and Instagram to increase your chances ten fold...since we appreciate our most raving fans with exactly that, free products and social contests that you love!
WHAT DO YOU MEAN BY WORRY FREE SHIPPING INSURANCE?
- Let's be blunt...we can choose our trusted logistics partners (as seen below) but we can't do their business for them.
- We fulfill and ship with very clear timelines as you can read below, but shipping carriers have their flaws too and those we can't control.
- In fact, shipping delays (once already in the carrier's hands), lost packages and damaged items (due to carriers mistreating the packages during shipment) are at the top of our concerns that we don't have any control over and usually these are our customer concerns as well.
- This is why to protect you, we decided to introduce our "WORRY-FREE SHIPPING INSURANCE" to every single item we sell at Lamplanet, at no extra cost to you.
- So you don't have to worry a single bit. If your item gets lost or damaged during shipment we replace it at no charge to you (except if it's a customer error as explained in the refunds policy).
WHEN WILL YOU FULFILL MY ITEMS?
Fulfillment is not the same as shipping. Fulfillment refers to the period for processing orders from available stock and/or by manufacturing them depending on the product type as explained in next points.
- All items are subject to the fulfillment process before they are shipped.
- The date and time of fulfillment are clearly defined by the timer shown on the product page.
- The fulfillment period varies depending on the product type.
- 3D lamps have a fulfillment period of 7 business days after the timer is over since we produce them based on its demand and in bulk so we can offer you the most inexpensive price possible.
- All other lamps have a fulfillment period of 1 business day after the timer is over (allow until Monday if timer is over on a weekend).
We will notify by email when your order has entered the fulfilment process (email will say: Your order [number here] has entered fulfilment).
WHEN WILL YOU SHIP MY ITEMS?
- All items are shipped right after the fulfillment period is over.
- We will notify you by email when your items have shipped and the tracking information is available (email will say: Shipping update for order [number here]).
WHAT ABOUT TRACKING NUMBERS?
- Due to the inconsistent carrier processing times, please allow up to 2 business days after shipment for tracking info to be sent to you and an additional 72 hours for the tracking link to display tracking information.
- If after that time, for some rare reason it was not sent, please let us know and we’ll send it over (email [email protected]).
- We will notify you by email when the tracking information is available (email will say: Shipping update for order [number here]).
WHEN WILL I RECEIVE MY ITEMS?
- After getting the Shipping Confirmation email, please see table below for exact delivery timeframes.
*In rare occasions these estimates might be a little longer due to shipping carrier delays or customs retention.
Since those situations are out of our control they fall out of our shipping policy. You understand that our policies must be clear cause not every customer is as cool and chill out as you are, right? But be assured that we will always support you ALL THE WAY, no matter what. Just in case you’re wondering if we are some emotionless policy blinded corporation, cause we are not.
WHERE ARE MY ITEMS COMING FROM?
- Although our main fulfillment house is located in USA, some of our Lamplanets are located in other countries since our partner manufacturers are all over the world: Australia, Germany, United Kingdom and China among others.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
- For logistical and packaging reasons, each Lamplanet will be sent in its own package and might arrive on different dates, even if purchased under the same order.
WHAT ABOUT REFUNDS AND CANCELLATIONS?
- Orders can be modified or canceled within 24 hours of purchase.
- Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
- Please be advised that once your item has been shipped, your order cannot be modified or canceled.
- You are protected by our “Total Satisfaction And 100% Money Back Guarantee” for a full 60 days period after your purchase (this applies to product quality and anything else we might think is reasonably acceptable to keep you always very very happy!). We will refund you or reship your item whatever you feel is best.
- Errors made by customers when providing shipping details on their order(s) and missed parcel deliveries are excluded from the refunds policy, but be assured we’ll find a solution together to make it right for you in case it happens, cause we live hectic lives and nobody is perfect, right?
- If for whatever reason your specific case doesn't fall under any of the refund reasons mentioned above, we might ask you to return the lamplanet and give you a full refund.
- We are also known to sometimes refund you and allow you to keep your lamp (but this is a case to case decision since we are talking about issues non related to product quality here).
Please keep all this in mind when receiving deliveries. And again, please be understanding and cool with us as we are with you. Let’s make this a great experience for all of us!If you have any other questions, please contact us here or chat with us from Mondays to Fridays, 6PM to 3AM CST and we will do our super-best to help you out.
To Your Luminous Satisfaction,