(3D LAMPS) SHIPPING DISCLAIMER FOR JANUARY 18 TO FEBRUARY 12, 2017 ORDERS
For 3D Lamps ONLY: Please be informed that due to our factory's annual inventory, all 3D lamp orders placed from January 18 to February 12, 2017 will be fulfilled on February 12 and shipped on February 19.
Our normal fulfilment and shipping schedules for 3D lamps will resume on February 12, 2017.
Our LP Lamps (the bigger DBZ and Naruto ones) will continue to ship as stated in the shipping policy.
For any questions, please do not hesitate to contact our support team.
AT LAMPLANET YOU ENJOY...FREE SHIPPING WORLDWIDE ON ALL PRODUCTS!
It takes 3 light years to get from Lamplanet to The Earth.
But we have developed extraterrestrial technology that allows us to reduce that timeframe quite a lot. :) See all policy details below:
OUR TRUSTED LOGISTICS PARTNERS
WHEN WILL YOU FULFIL MY ITEMS?
Fulfilment is not the same as shipping. Fulfilment refers to the period for processing and preparing orders from available stock and/or by manufacturing them depending on the product type as explained in next points.
- All items are subject to the fulfilment process before they are shipped.
- The date and time of fulfilment is clearly defined by the timer shown on the product page.
- The fulfilment period varies depending on the product type.
- 3D lamps have a fulfilment period of 7 business days after the timer is over since we produce them based on its demand and in bulk so we can offer you the most inexpensive price possible.
- All other lamps have a fulfilment period of 1 business day after the timer is over (allow until Monday if timer is over on a weekend).
We will notify by email when your order has entered the fulfilment process (email will say: Your order [number here] has entered fulfilment).
WHEN WILL YOU SHIP MY ITEMS?
- All items are shipped right after the fulfilment period is over.
- We will notify you by email when your items have shipped and the tracking information is available (email will say: Shipping update for order [number here]).
WHAT ABOUT TRACKING NUMBERS?
- Due to the inconsistent carrier processing times, please allow up to 2 business days after shipment for tracking info to be sent to you and an additional 72 hours for the tracking link to display tracking information.
- If after that time, for some rare reason it was not sent, please let us know and we’ll send it over (email [email protected]).
- We will notify you by email when the tracking information is available (email will say: Shipping update for order [number here]).
WHEN WILL I RECEIVE MY ITEMS?
- After getting the Shipping Confirmation email, please see table below for exact delivery timeframes.
*In rare occasions these estimates might be a little longer due to shipping carrier delays or customs retention.
Since those situations are out of our control they fall out of our shipping policy. You understand that our policies must be clear cause not every customer is as cool and chill out as you are, right? But be assured that we will always support you ALL THE WAY, no matter what. Just in case you’re wondering if we are some emotionless policy blinded corporation, cause we are not.
WHAT TO EXPECT
All items are shipped using USPS and DHL.
Expect to receive the Shipping Confirmation email after the fulfilment period is over.
Then expect to receive another shipping update with tracking information after max. 2 business days of shipment.
If after that time, for some rare reason it was not sent, please let us know per our support desk.
Then expect to receive your item within the shipping policy timeframes given above.
SHIPPING PRICING (FREE...ALWAYS)
It's as simple as FREE SHIPPING*...store wide.
We've decided to assume all of our manufacturing, stocking, human resources, insurance and many other costs involved in shipping and handling, to make it super simple for you.
*However, in rare occasions, special promotions and free giveaways might include some shipping fees so we can cover a little of the overhead that these free promotions incur. This helps us keep doing these giveaways that you love so much.
Hope this clarifies your questions,