AT LAMPLANET YOU ENJOY...FREE SHIPPING WORLDWIDE ON ALL PRODUCTS!
It takes 3 light years to get from Lamplanet to The Earth.
But we have developed extraterrestrial technology that allows us to reduce that timeframe quite a lot. :) See all policy details below:
WHEN WILL YOU FULFIL MY ITEMS?
- Fulfilment is not the same as shipping. Fulfilment refers to the period for processing orders from available stock and/or by manufacturing them depending on the product type as explained in next points.
- All items are subject to the fulfilment process before they are shipped.
- The date and time of fulfilment is clearly defined by the timer shown on the product page.
- The fulfilment period varies depending on the product type.
- 3D lamps have a fulfilment period of 7 days after the timer is over since we produce them based on its demand and in bulk so we can offer you the most inexpensive price possible.
- All other lamps have a fulfilment period of 1 day after the timer is over (allow until Monday if timer is over on a weekend).
WHEN WILL YOU SHIP MY ITEMS?
- All items are shipped right after the fulfilment period is over.
- We will notify you by email when your items have been shipped (email will say: Shipping confirmation for order [number here]).
WHAT ABOUT TRACKING NUMBERS?
- Due to the inconsistent carrier processing times, please allow up to 7 days after shipment for tracking info to be sent to you and an additional 72 hours for the tracking link to display tracking information.
- If after that time, for some rare reason it was not sent, please let us know and we’ll send it over (email [email protected]).
WHEN WILL I RECEIVE MY ITEMS?
- After getting the Shipping Confirmation email, please allow up to 4 weeks delivery time (normally for US and UK orders it tends to be 5-20 days).
- The above mentioned timelines may be a little longer for international delivery. Please allow 2 additional weeks to be on the safe side.
- In rare occasions these estimates might be a little longer due to shipping carrier* delays or customs retention*.
*Since those situations are out of our control they fall out of our shipping policy. You understand that our policies must be clear cause not every customer is as cool and chill out as you are, right? But be assured that we will always support you ALL THE WAY, no matter what. Just in case you’re wondering if we are some emotionless policy blinded corporation, cause we are not.
WHAT TO EXPECT
All items are shipped using USPS and DHL.
Expect to receive the Shipping Confirmation email after the fulfilment period is over.
Then expect to receive another shipping update with tracking information after max. 7 days of shipment.
If after that time, for some rare reason it was not sent, please let us know per our support desk.
Then expect to receive your item within the shipping policy timeframes given above.
SHIPPING PRICING (FREE...ALWAYS)
*However, in rare occasions, special promotions and free giveaways might include some shipping fees so we can cover a little of the overhead that these free promotions incur. This helps us keep doing these giveaways that you love so much.